Warranty FAQs

What is an Excel 25 year warranty?

We offer a 25 year product and application warranty as standard on all installations completed by an accredited Excel Partner.

For full details including what is covered, see below link. 


How do you become an Excel Accredited Partner?

The Excel structured cabling system is one of the largest cabling brands within the UK and is growing internationally at a phenomenal rate. We are looking to work with installation companies that are proactive and are keen to work with us to promote, sell and install the Excel product portfolio. Being an authorised Excel Partner gives you the ability to offer the comprehensive 25 year warranty along with many other benefits - for full details, click here.

The first step in becoming a partner is to complete the online application form.

Note: Your application will be reviewed by the management team and we will come back to you asap to advise if your application has been authorised.

If your application is authorised, we will send you full details of the training required and costs to complete the application process to become an Excel partner.


Where can I find the Excel 25 year warranty terms and conditions? 

View the Excel 25 year warranty terms and conditions.


Where can I find the Excel 25 year warranty approved testers list?

View the Excel 25 year warranty approved testers list.


Will Excel warranty a field terminated RJ45 plug?

Yes, provided the RJ45 plug is Excel and tested as a Modified permanent link.


What is the warranty cover on the Excel Intelligent PDUs?

Mayflex offer a 5 year return to base warranty.


If I have installed other manufacturer’s faceplates will this stop me gaining a 25 year warranty?

No, faceplates are classed as furniture it does not affect performance of a link, so provided the module/jack is compatible with the selected faceplate there is no impact on the Excel 25 year warranty.